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Frequently Asked Questions

To help our customers when making a purchase on our website we have gathered together some of the most common questions we have been asked. If you do not find the answer to your question then you can contact a member of our staff who will be only too happy to help you with your enquiry.

How do I pay?

Credit/Debit card is currently the only payment method Kyle Chandlers accept. By entering your details at the check out stage you authorise us to debit your card with the total cost of the products selected (including VAT if applicable) and delivery costs. Any refunds made in respect of returns or cancellation will be made to the same card. Kyle Chandlers reserve the right to cancel any order that we suspect may be fraudulent.

Do prices include VAT?

All prices stated on the website are inclusive of UK VAT, currently at 20%.  Prices and availability of products may be changed at any time without notice.

What about credit card security?

Kyle Chandlers use Secpay as our secure payment processor. All transactions take place on Secpay Secure Servers and Kyle Chandlers have no access to credit card numbers submitted at the check out stage.

What do I need if I return some goods?

If you wish to return a product purchased from us, you may do so within 14 working days of receiving the product by contacting us, on our Contact Us page or by emailing info@kylechandlers.co.uk, to obtain a Return Authorisation Number. Please include your order number to enable us to trace the order.

We will refund the price of the product, less any delivery costs charged, unless the product is defective, in which case the full price paid will be refunded.

How much are your delivery charges and how long will it take?

Standard delivery for UK mainland takes 3 -5 working days from date of dispatch.  For out of stock items please allow a maximum of 21 days delivery.  There is a standard delivery charge for UK mainland of £5.99 (£5.10 + VAT) per order for goods up to 15kg and up to 1.5m length.

For overseas orders, heavy or bulky items, pyrotechnics and other hazardous goods an additional charge will apply.